Customer Service Representative
WAGG'S SERVICES
Job Outline;
Organizational
Relationship:
¨
Report to the CSR
Service Supervisor
Major Goals:
¨
Effectively provide
customers with textile rental or purchase items on schedule
¨
Gain, maintain and
retain customers
Duties and
Responsibilities:
¨
Build relationships
with existing and new customers through the practice of SAMPLING
¨
Identify problems and
find solutions for customers
¨
Maintain trip sheets
and keep invoices in delivery sequence
¨
Promote new products
and services to ensure customer value and satisfaction
¨
Assist in renewals
(signed contracts ) and in establishment of new accounts with Sales
¨
Drive company van
during any weather condition in a safe manner
¨
Take customer orders
for additions and returns
¨
Assure vehicle is
neat and clean at all times
*
Balance trip sheet (cash) at end of day and deposit cash bag in drawer
Essential
Functions:
¨
Make and receive
phone calls
¨
Have a good driving
record
¨
Have good visual
perception
¨
Ability to carry 30
lbs. and more at times, climbing stairs
¨
Ability to retrieve
products from truck- reaching, pulling, bending
¨
Ability to work
outside in all types of weather
¨
Oral and written
communication skills; Problem-solving and decision-making skills
¨
Read forms, letters,
reports, and video display terminals
¨
Communicate with
department personnel, managers, and customers
Essential
Knowledge and Training:
Requires a high
school graduate or equivalent; course of study in business is helpful;
ability to speak and write in a clear and understandable manner is very
important.
Work Experience:
2 years of delivery experience
Hours
Monday to Thursday – 6:00 am (or earlier if desired) start until route
is finished.
*Only candidates whose profiles
closely match requirements will be contacted during this search.
Please email
resumes to:
billy@waggsservices.com
or fax to: 705-326-1297
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